How fast will I get a reply?
Within 24 working hours, every time. Most inquiries get a reply the same day — usually within 3 hours during Arusha working hours (7am–8pm EAT). If you write us overnight Arusha-time, expect a reply by lunch the next day.
Will I talk to a real person?
Yes — and the same person from first email through the end of your trip. We have no sales team. Every inquiry lands in one of four guides' inboxes (Emmanuel, Joseph, Neema, or John). Whoever picks it up writes back personally and stays with you.
Can we do a video call before I commit?
Always. We offer a free 20-minute video call before any deposit. Most clients take us up on it. We think you should know who's planning and driving your trip before you wire money. We'll send a calendar link in our first reply.
What happens after I submit?
Within 24 working hours you'll get a personal reply with two or three rough itinerary sketches and a real price band. Over the next few emails (or one video call), we refine. You pay a 25% deposit to confirm; balance is due 60 days before departure.
Do I have to pay anything to get a quote?
No. Quotes are free. Itinerary planning is free. We only ask for a deposit once you've decided to book a specific trip on specific dates. We're not running a freemium funnel.
What languages do you work in?
English, Swahili, German (Emmanuel), French (Joseph), Italian (John), and Maa (Neema). We write inquiries in English by default; tell us if you'd prefer another and we'll match.